Frequently Asked Questions

    Find answers to common questions about COSMABL

    General Questions

    What is COSMABL?

    COSMABL is an online platform connecting clients with qualified aesthetic practitioners who provide premium beauty and wellness treatments in the comfort of your own location.

    How does COSMABL work?

    1. Browse our network of verified practitioners and services
    2. Select your desired treatment and practitioner
    3. Book an appointment at your preferred time and location
    4. Receive professional treatment in the comfort of your space
    5. Pay securely through our platform

    Is COSMABL available in my area?

    We're continuously expanding our service areas. Enter your location on our platform to see available practitioners near you.

    For Clients

    How do I book an appointment?

    1. Create an account or log in
    2. Browse practitioners and services
    3. Select your preferred practitioner and treatment
    4. Choose an available time slot
    5. Confirm your booking and payment

    Are the practitioners qualified?

    Yes! All COSMABL practitioners are:

    • Fully qualified and AHPRA trained medical professionals
    • Insured and vetted
    • Experienced in their specializations
    • Required to maintain professional standards

    What if I need to cancel or reschedule?

    You can cancel or reschedule appointments through your account dashboard. Please review our cancellation policy for specific timeframes and any applicable fees.

    How do payments work?

    Payments are processed securely through our platform. We accept major credit cards and other payment methods. Payment is typically taken at the time of of appointment.

    What if I'm not satisfied with my treatment?

    Client satisfaction is our priority. If you have concerns about your treatment, please contact our support team immediately using the feedback form

    Are treatments safe?

    Safety is our top priority. All practitioners follow strict hygiene protocols, use approved products, and adhere to professional standards. However, as with any aesthetic treatment, there are potential risks. Your practitioner will discuss these with you during consultation.

    Do I need a consultation first?

    Many treatments require an initial consultation to assess suitability. Your practitioner will discuss this with you when booking.

    For Practitioners

    How do I join COSMABL as a practitioner?

    Email your qualifications, insurance documentation, and portfolio to practitioners@cosmabl.com. Our team will review your application and guide you through the onboarding process.

    What are the requirements to join?

    • Relevant medical/aesthetic qualifications
    • AHPRA registration
    • Professional insurance
    • Clean professional record
    • Commitment to safety and quality standards

    How do I get paid?

    Payments are processed through the platform and transferred to your account according to our payment schedule.

    What fees does COSMABL charge?

    We charge a commission on each booking. Specific rates are discussed during the onboarding process.

    Can I set my own prices?

    No, prices are set by COSMABL.

    How do I manage my schedule?

    Through your practitioner dashboard, you can set your availability, manage bookings, and update your calendar in real-time.

    Treatments & Services

    What treatments are available?

    We offer a wide range of aesthetic treatments including:

    • Wrinkle Reduction Injections
    • Skin Boosters
    • Chemical Peels
    • Microneedling
    • Facials
    • And many more

    How do I know which treatment is right for me?

    Browse our service descriptions and practitioner profiles. You need to book a consultation to discuss your goals and recommend appropriate treatments.

    What should I expect during a treatment?

    Your practitioner will explain the procedure, discuss any concerns, and ensure you're comfortable throughout. Treatment times vary depending on the service.

    Are there any side effects?

    Most aesthetic treatments have minimal side effects, but these vary by treatment type. Your practitioner will discuss potential side effects during your consultation.

    Technical Support

    I'm having trouble with the website/app

    Please contact our technical support team using the feedback form with details about the issue you're experiencing.

    How do I update my account information?

    Log in to your account and navigate to your profile settings to update your information.

    I forgot my password

    Click "Forgot Password" on the login page and follow the instructions to reset your password.

    Privacy & Security

    Is my personal information secure?

    Yes. We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for more details.

    How is my payment information protected?

    We use secure payment processing and do not store your full payment card details on our servers.


    Still have questions?

    Visit our Contact page.